Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

Items personalised for you

To complete your return, we require a receipt or proof of purchase, your order number will suffice

Please do not send your purchase back to the manufacturer or supplier. We will manage that

There are certain situations where only partial refunds are granted:

Items with obvious signs of use
Items which are evidently modified from the condition supplied
Items which are different from that supplied by us

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to the address we will supply for you

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Non Delivery

Items may be delivered from our suppliers direct to you. These items may take a little longer and this information can be found under our shipping and delivery pages. Items will not be considered lost until the tracking information of the delivery agent considers them lost, this is normally 28 days for most shipping agents including our referred delivery agent Royal Mail.

We all want our items and orders to be delivered quickly an efficiently, sadly, this does not always happen. Chargebacks and requests for refund will not be entertained until this period has expired and we have had a chance to address the missing item with the delivery agent. Any chargebacks raised before it is agreed the item is lost will generally incur a fee to us and that fee will be assed to you in the form of an invoice. non payment of this invoice can potentially result in recovery actions being placed. We are a small business working hard to provide exceptional pricing on goods to the RC hobby, there is insufficent margins for us to deal with unwarranted fees and fraudulent chargebacks. We will prosecte to the fullest extent of the law where necessary.

Refund and Returns Policy