Items ordered are shipped in the shortest practical timescale via the most cost effective and expedient manner to ensure that you receive your goods as soon as is reasonably possible.
UK orders of UK Stock items are generally shipped by the following methods:
Small Items - Royal Mail 1st class postage
Undercarriages larger items are sent using the most effective courier resource available – this may include Parcelforce, UPS, TNT, DHL or other courier services.
Direct Delivery items are shipped directly from our International warehouse or supplier and will generally be delivered by Royal Mail or Parcel Force in the UK or your local delivery service.
Should an item not be delivered, unfortunately we will have to wait according to the timescale prescribed by the delivery company until the item can be defined as lost before we can process a replacement. Should you not be prepared to wait we can, at your request process a second order which will be chargeable. Should the first order subsequently turn up it will need to be returned to us at our address or any address identified to you by us. Should the 1st item not arrive then the value of your order will be claimed against the delivery company and your 1st order costs will be refunded in full.
Damaged items will be replaced on production of suitable photographic evidence. Damage needs to affect the product and not just the packaging and Carbon RC Parts will at its option replace the component damaged if suitable for component replacement or the complete item. In any case, the damaged component will need to be returned to Skyartec. Cost for returns will be covered by Carbon RC Parts and all returns, methods and costs must be approved in advance.
Some items are sent direct from the manufacturer or our supplier. These items will be delivered according to the shipping service used. if items are required for a certain date please do enquire what the delivery timescale will be. Smaller Items are sent via Royal Mail Direct Line and should be expected in 7-9 working days. Larger items may be sent via other services and delivery should be expected in 10-15 days. Delivery timescales are approximations - if you need a guaranteed delivery timescale please get in touch and we will quote for this. We achieve our excellent prices through these methods. Items delivered via Direct Delivery will always have a tracking number associated to them and these tracking numbers may take a few days to update.
Due to the varied costs and size of orders it is impossible to accurately calculate cost information for international shipping. Therefore all orders for international delivery will be assessed for delivery costs and these costs will be advised to you before the order is shipped. Once any additional shipping has been paid your order will be shipped by the most expedient method at a reasonable cost. Estimated delivery times can be advised on request.
Additional payment can be made via the following methods:
PayPal payment to our PayPal account please contact us for details.
Payment via PayPal invoice
All items are checked and tested by us or the manufacturer before being shipped. In the unlikely event that your order should arrive and you feel it to be faulty please contact us. Sometimes a simple explanation can resolve many issues.
Should an item be found to be faulty at the time of delivery then it will be replaced at our cost including shipping. The faulty item will need to be returned to us for warranty replacement and once tested and confirmed the cost of the return shipping will be refunded on the original order value. Should a returned item be found not to be faulty then the customer will be expected to pay for the replacement item and all shipping costs.
Due to the nature of many of our products their failure in normal use is highly unlikely. Although designed to be used in an aeromodelling environment many of the items live a harsh life under high stresses of heat and physical force and therefore this should be taken into account when considering an in service item failure.
If you have any further questions please do not hesitate to contact us.